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How japan288 Handles Your Personal Data

Your account details, wallet connections, and session activity are handled with clear purpose — we collect only what we need to run your account and process transactions through DANA, OVO, and GoPay.

Account data onlyDANA, OVO, GoPay wallet contextYour right to accessData deletion on requestIndonesia-eligible regions
japan288 How japan288 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about your account privacy, our support team can help. Reach us through the channels below — we aim to respond to all data-related queries as quickly as our queue allows, and we prioritise account security and wallet verification issues.

Live Chat Open the chat widget inside your account dashboard to reach us directly. Suitable for account verification queries and wallet data questions.
Email Support Send your data request or privacy concern to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The Help Centre inside your account covers common data access steps, cookie settings and how to submit a formal deletion request without contacting support.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We approach data handling with the same directness we bring to payments. Below is a plain breakdown of the four areas that affect your account most — from how cookies work to how long we keep records and what you can do if something needs to change.

Cookies and Session Tracking Cookies keep your login session active and help us understand navigation patterns. You can clear or block them in browser settings, though some account features require session cookies to work correctly.
Account Security Practices Account access is protected by OTP verification on login and on wallet changes. Any attempt to link a new DANA, OVO, or GoPay account triggers a re-verification step before it is saved.
Data Retention and Deletion We keep your account and transaction records for the period required by applicable rules in eligible regions. Once that period ends, data is removed from active systems. Deletion requests are handled through the Help Centre.
Who to Contact for Data Changes For corrections, access requests or formal deletion, contact our support team via email or live chat. Quote your account ID and the specific data you want reviewed for faster processing.

Common Questions About Your Privacy on japan288

These are the questions we hear most from people in Indonesia about how their data is used. If your question is not here, the Help Centre inside your account has more detail, or you can reach us via live chat.

We collect your name, contact details, and the wallet identifiers linked to DANA, OVO, or GoPay. We also log device and session data to keep your account secure from unauthorised access.

We do not sell your data. We share it only where needed to process your transactions or meet legal obligations in regions where we operate. Payment processors handling DANA, OVO, or GoPay transfers receive only what they need.

Records are kept for the period required by applicable financial rules in eligible regions. After that period, data is removed from active systems. You can request a copy of your records at any time.

Yes. Submit a deletion request through the Help Centre inside your account. Where legal and technical constraints allow, we will remove your data from active systems and confirm when it is done.

Cookies keep your login session running and help us see how the lobby is used. You can block or clear them in your browser, but some account functions — including the payment flow for OVO and GoPay — need session cookies to work.

Contact support via live chat or email with your account ID and the detail you need corrected. Wallet changes — such as updating your linked DANA number — also require OTP verification before they are saved.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.